Nine Casino Privacy Policy

At Nine Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our platform. This Nine Casino privacy policy explains how we, Uno Digital Media B.V., collect, use, store and protect your information when you visit Nine Casino.com, use our Nine Casino app, or interact with any of our services. By registering an account, completing a Nine Casino login, or using casino Nine services in any other way, you acknowledge that you have read and understood this policy.

Who We Are

We operate Nine Casino under a license issued by the Curaçao Gaming Authority (CGA), license number OGL/2024/1267/0760. Our registered office is located at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao. Payments on Nine Casino are processed by Optivion Systems Ltd, acting as our payment operator and paying agent, registered in Cyprus. We are the data controller responsible for the personal information you provide when using nine casino online services.

Information We Collect

We collect several categories of information to provide, secure and improve our services. When you register for a Nine Casino login, we gather your name, date of birth, email address, phone number, residential address and payment details. When you use our Nine Casino app or website, we automatically collect technical data such as your IP address, device type, browser information and geolocation, which helps us comply with our restricted-country policies.

• We collect identity and verification documents required for KYC checks
• We record your deposit, withdrawal and wagering history
• We track your use of Nine Casino bonus offers, promo codes and free spins
• We store your communications with our support team via email or Live Chat
• We log your gameplay activity across slots, live casino, sportsbook and tournaments

How We Use Your Information

We use your personal data to operate Nine Casino, verify your identity, process deposits and withdrawals, and prevent fraud or money laundering. Our team also uses your information to manage your Nine Casino bonus code redemptions, calculate your loyalty rank, and administer our Weekly Cashback, Rakeback and VIP Club benefits. We may use your contact details to send you information about a nine casino no deposit bonus, a new promo code, or updates about nine casino free spins offers, unless you have opted out of marketing communications.

We at Nine Casino also rely on your data to comply with our legal and regulatory obligations, including anti-money-laundering checks required under our Curaçao license, and to enforce our terms across restricted jurisdictions.

Cookies and Tracking Technologies

We use cookies and similar technologies on Nine Casino.com to remember your preferences, keep you logged in after a Nine Casino connexion, and analyse how you use our site. Cookies also allow us to tailor promotional content, such as displaying a relevant nine casino promo code or a Nine Casino no deposit bonus code suited to your region. You can manage or disable cookies through your browser settings, though some features of our platform may not function correctly without them.

Third-Party Cookies

Our analytics and payment partners may also place cookies on your device when you deposit or withdraw funds. These third parties process data in accordance with their own privacy notices, and we require them to handle your information securely and lawfully.

Sharing Your Information

We do not sell your personal data. We may share your information with regulatory authorities, including the Curaçao Gaming Authority, when required by law. We also share data with our payment processing partner, Optivion Systems Ltd, and with software and game providers such as Amatic, BetSoft, Endorphina, Microgaming and BGaming, solely to the extent necessary to deliver our services. Where you access Nine Casino through affiliated or related platforms, we may share limited account information with operators of Nine Casino sister sites for fraud-prevention purposes, always in line with applicable data protection law.

International Data Transfers

Because Nine Casino serves players across multiple regions, including Canada, Australia, New Zealand, Brazil and various European markets, your data may be transferred outside your country of residence. We ensure that any such transfer is protected through appropriate contractual safeguards, and we take reasonable steps to ensure your information receives an adequate level of protection wherever it is processed.

Data Retention

We retain your personal data for as long as your account with Nine Casino remains active, and for a further period afterwards as required by our licensing obligations, anti-money-laundering rules, and applicable financial regulations. Transaction records, KYC documentation and communication logs are typically retained for several years following account closure, after which we securely delete or anonymise the data.

Your Rights

You have a number of rights regarding the personal data we hold about you. Depending on your jurisdiction, you may exercise the following:

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing
• You can withdraw consent for optional data uses at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team, and we will respond within the timeframe required by applicable law.

Account Verification and Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Before processing any withdrawal, we require full account verification, which may include a phone call to the number registered on your account as part of our KYC procedures. We encrypt sensitive information, restrict internal access to personal data, and regularly review our security practices to keep your Nine Casino account safe.

Restricted Jurisdictions and Eligibility

Nine Casino is intended for residents of Finland, Iceland, Luxembourg, Monaco and San Marino, though our interface is localised for a wider range of markets. We do not accept deposits or players from a number of restricted countries, including the United States, the United Kingdom, Germany, the Netherlands and several others listed in our terms. If you access Nine Casino.com from a restricted location, we reserve the right to suspend your account, and we cannot guarantee the processing of withdrawals or refunds where our eligibility policies have been breached.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that an underage individual has registered a Nine Casino login, we will close the account and delete the associated data promptly.

Marketing Communications

We may send you information about our latest offers, including a Nine Casino bonus code, seasonal promotions, or updates about new games, unless you unsubscribe. You can opt out of marketing communications at any time through your account settings or by contacting our support team directly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Where changes are significant, we will notify you through the website or by email. We encourage you to review this page periodically so that you remain informed about how we protect your information.

Contact Us

If you have questions about this policy, how we handle your data, or your rights as a Nine Casino user, you can reach our support team through Live Chat, available 24/7, our Help Center, or by emailing support@Nine Casino.com. We are committed to addressing your privacy concerns promptly and transparently.